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The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China
期刊论文
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2021, 页码: 25
作者:
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
;
Zhang, Chengyuan
收藏
  |  
浏览/下载:11/0
  |  
提交时间:2022/04/02
COVID-19
Hotel reviews
Text mining
Word2vec
Cluster analysis
Topic model
What do hotel customers complain about? Text analysis using structural topic model
期刊论文
TOURISM MANAGEMENT, 2019, 卷号: 72, 页码: 417-426
作者:
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
收藏
  |  
浏览/下载:9/0
  |  
提交时间:2019/11/19
Customer dissatisfaction
Text mining
Tripadvisor
Online hotel reviews
Structural topic model
What do hotel customers complain about? Text analysis using structural topic model
期刊论文
TOURISM MANAGEMENT, 2019, 卷号: 72
作者:
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
收藏
  |  
浏览/下载:8/0
  |  
提交时间:2019/12/05
Online hotel reviews
Customer dissatisfaction
Structural topic model
Text mining
Tripadvisor
Time-semantic-aware Poisson tensor factorization approach for scalable hotel recommendation
期刊论文
INFORMATION SCIENCES, 2019, 卷号: 504
作者:
Liu, Shang
;
Chen, Zhenzhong
;
Li, Xiaolei
收藏
  |  
浏览/下载:1/0
  |  
提交时间:2019/12/05
Hotel recommendation system
User reviews
Poisson factorization
Topic models
Multi-aspect ratings
Identifying hotel competitiveness based on hotel feature ratings.
期刊论文
Journal of Hospitality Marketing & Management, 2019, 卷号: Vol.28 No.1, 页码: 81-100
作者:
Xia, Haiyang
;
Vu, Huy Quan
;
Lan, Qiujun
;
Law, Rob
;
Li, Gang
收藏
  |  
浏览/下载:4/0
  |  
提交时间:2019/12/13
ECONOMIC
competition
*HOSPITALITY
industry
*HOTEL
marketing
*HOTEL
ratings
&
rankings
*KERNEL
functions
*DATA
mining
Cooperation and competition between online travel agencies and hotels
期刊论文
TOURISM MANAGEMENT, 2019, 卷号: Vol.71, 页码: 187-196
作者:
Chang, Yu-Wei
;
Hsu, Ping-Yu
;
Lan, Yi-Chen
收藏
  |  
浏览/下载:10/0
  |  
提交时间:2019/12/17
Cooperation
competition
Online
travel
agency
hotel
O2O
commerce
E-learning application and current situation in Hong Kong hotel
期刊论文
ACM International Conference Proceeding Series, 2019
作者:
Bu, Naipeng
;
Kong, Haiyan
;
Pan, Steve
;
Yuan, Yue
收藏
  |  
浏览/下载:47/0
  |  
提交时间:2019/12/11
E-learning
Hong Kong
Hotel training
Understanding hotel location preference of customers: Comparing random utility and random regret decision rules
期刊论文
Tourism Management, 2019, 卷号: Vol.73, 页码: 83-93
作者:
Lorenzo Masiero
;
Yang Yang
;
Richard T.R. Qiu
收藏
  |  
浏览/下载:4/0
  |  
提交时间:2019/12/17
Hotel
location
Stated
choice
experiment
Discrete
choice
model
Random
utility
maximization
Random
regret
minimization
Who’s hiding? Room rate discounts in opaque distribution channels
期刊论文
International Journal of Hospitality Management, 2019, 卷号: Vol.80, 页码: 113-122
作者:
Yang Yang
;
Lan Jiang
;
Zvi Schwartz
收藏
  |  
浏览/下载:9/0
  |  
提交时间:2019/12/17
Opaque
distribution
channels
Hotel
price
discounts
Online
reputation
Market
structure
Identifying hotel competitiveness based on hotel feature ratings
期刊论文
Journal of Hospitality Marketing & Management, 2019, 卷号: Vol.28 No.1, 页码: 81-100
作者:
Haiyang Xia
;
Huy Quan Vu
;
Qiujun Lan
;
Rob Law
;
Gang Li
收藏
  |  
浏览/下载:8/0
  |  
提交时间:2019/12/13
Hotel
competitiveness
hotel
reviews
feature
ratings
kernel
destiny
estimation
data
mining
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