| What do hotel customers complain about? Text analysis using structural topic model | |
| Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil | |
| 刊名 | TOURISM MANAGEMENT
 |
| 2019 | |
| 卷号 | 72 |
| 关键词 | Online hotel reviews Customer dissatisfaction Structural topic model Text mining Tripadvisor |
| ISSN号 | 0261-5177 |
| DOI | 10.1016/j.tourman.2019.01.002 |
| URL标识 | 查看原文 |
| 收录类别 | SSCI |
| 语种 | 英语 |
| 内容类型 | 期刊论文 |
| URI标识 | http://www.corc.org.cn/handle/1471x/4264396 |
| 专题 | 武汉大学 |
| 推荐引用方式 GB/T 7714 | Hu, Nan,Zhang, Ting,Gao, Baojun,et al. What do hotel customers complain about? Text analysis using structural topic model[J]. TOURISM MANAGEMENT,2019,72. |
| APA | Hu, Nan,Zhang, Ting,Gao, Baojun,&Bose, Indranil.(2019).What do hotel customers complain about? Text analysis using structural topic model.TOURISM MANAGEMENT,72. |
| MLA | Hu, Nan,et al."What do hotel customers complain about? Text analysis using structural topic model".TOURISM MANAGEMENT 72(2019). |
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