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How relationship quality affect customer repurchase intention after service failure - Basing on Mainland China online retailing (EI收录) 会议论文
2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12, Shanghai, China, July 2, 2012 - July 4, 2012
作者:  Feng, Liaojun[1];  Zhong, Linlin[1]
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