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Analysis of a call center with partial closing rules, feedback and impatient calls 期刊论文
IAENG International Journal of Applied Mathematics, 2016, 卷号: 46, 期号: 4, 页码: 585-591
作者:  Chen, Yan[1];  Chen, Peishu[2];  Zhu, Yijuan[3]
收藏  |  浏览/下载:4/0  |  提交时间:2019/12/24
Performance analysis in a call center with calls' abandonment and optional feedback (EI收录) 期刊论文
Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, 2015, 页码: 109-114
作者:  Chen, Yan[1];  Chen, Peishu[2,3];  Zhu, Yijuan[1]
收藏  |  浏览/下载:6/0  |  提交时间:2019/04/25
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Equilibrium balking strategies in the single server queue with setup times and breakdowns 期刊论文
OPERATIONAL RESEARCH, 2015, 卷号: 15, 页码: 213-231
作者:  Chen, Peishu[1,2];  Zhou, Yongwu[1]
收藏  |  浏览/下载:6/0  |  提交时间:2019/04/25
Equilibrium Customer Strategies in the Queue with Threshold Policy and Setup Times (EI收录) 期刊论文
Mathematical Problems in Engineering, 2015, 卷号: 2015
作者:  Chen, Peishu[1];  Zhou, Wenhui[2];  Zhou, Yongwu[1]
收藏  |  浏览/下载:5/0  |  提交时间:2019/04/25
Performance analysis in a call center with calls' abandonment and optional feedback 期刊论文
Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, 2015, 期号: 4, 页码: 109-114
作者:  Chen, Yan[1];  Chen, Peishu[2];  Zhu, Yijuan[3]
收藏  |  浏览/下载:4/0  |  提交时间:2019/12/24


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