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CORC

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The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective 期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2020, 卷号: 88
作者:  Zhang, Mo;  Geng, Ruoqi;  Hong, Zhisheng;  Song, Wenhao;  Wang, Wangshuai
收藏  |  浏览/下载：4/0  |  提交时间：2021/01/16
Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees 期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2019, 卷号: 76, 页码: 1-8
作者:  Yao, Tang;  Qiu, Qi;  Wei, Yigang
收藏  |  浏览/下载：3/0  |  提交时间：2019/12/30
The impact of coping strategies on occupational stress and turnover intentions among hotel employees 期刊论文
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2018, 卷号: 27, 期号: 8, 页码: 1-20
作者:  Huang, Songshan;  van der Veen, Robert;  Song, Zhenchun
收藏  |  浏览/下载：2/0  |  提交时间：2019/12/11
TURNING HOTEL EMPLOYEES INTO BRAND CHAMPIONS: THE ROLES OF WELL-CONNECTED LEADERS AND ORGANIZATIONAL IDENTIFICATION 期刊论文
2018, 卷号: 42, 期号: 8, 页码: 1232
作者:  Chan, Wilco W. H.[1];  Chow, Cheris W. C.[2];  Loi, Raymond[2];  Xu, Angela J.[3]
收藏  |  浏览/下载：10/0  |  提交时间：2019/12/17
The Impact of High-Commitment HR Practices on Hotel Employees' Proactive Customer Service Performance 期刊论文
CORNELL HOSPITALITY QUARTERLY, 2017, 卷号: 58, 期号: 1, 页码: 94-107
作者:  Chen, Mengyuan;  Lyu, Yijing;  Li, Yan;  Zhou, Xing;  Li, Weiwen
收藏  |  浏览/下载：6/0  |  提交时间：2019/08/22
A Research on the Incentive Mechanism of Female Employees in Hotel Catering Department 会议论文
3rd International Conference on Mechatronic Systems and Materials Application (ICMSMA 2017), 2017-01-01
作者:  Lu, Qiong[1]
收藏  |  浏览/下载：5/0  |  提交时间：2019/04/24
The Impact of High-Commitment HR Practices on Hotel Employees' Proactive Customer Service Performance 期刊论文
CORNELL HOSPITALITY QUARTERLY, 2017, 卷号: 58, 期号: 1, 页码: 94-107
作者:  Chen, Mengyuan;  Lyu, Yijing;  Li, Yan;  Zhou, Xing;  Li, Weiwen
收藏  |  浏览/下载：8/0  |  提交时间：2019/12/11
Turning hotel employees into brand champion: The role of leaders’ upward exchange relationships and organizational identification 学术活动
.Turning hotel employees into brand champion: The role of leaders’ upward exchange relationships and organizational identification
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收藏  |  浏览/下载：2/0  |  提交时间：2019/10/31
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry 期刊论文
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2016, 卷号: 28, 期号: 9, 页码: 1992-2012
作者:  Lyu, Yijing;  Zhou, Xing;  Li, Weiwen;  Wan, Junbao;  Zhang, Jie
收藏  |  浏览/下载：3/0  |  提交时间：2019/08/22
职场友谊、组织情感承诺与离职倾向:以酒店员工为例 期刊论文
2015
窦璐
收藏  |  浏览/下载：4/0  |  提交时间：2016/05/17

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