What do hotel customers complain about? Text analysis using structural topic model | |
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil | |
刊名 | TOURISM MANAGEMENT |
2019 | |
卷号 | 72页码:417-426 |
关键词 | Customer dissatisfaction Text mining Tripadvisor Online hotel reviews Structural topic model |
ISSN号 | 0261-5177 |
URL标识 | 查看原文 |
内容类型 | 期刊论文 |
URI标识 | http://www.corc.org.cn/handle/1471x/2828313 |
专题 | 西安交通大学 |
推荐引用方式 GB/T 7714 | Hu, Nan,Zhang, Ting,Gao, Baojun,et al. What do hotel customers complain about? Text analysis using structural topic model[J]. TOURISM MANAGEMENT,2019,72:417-426. |
APA | Hu, Nan,Zhang, Ting,Gao, Baojun,&Bose, Indranil.(2019).What do hotel customers complain about? Text analysis using structural topic model.TOURISM MANAGEMENT,72,417-426. |
MLA | Hu, Nan,et al."What do hotel customers complain about? Text analysis using structural topic model".TOURISM MANAGEMENT 72(2019):417-426. |
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