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The impact of customer knowledge and marketing dynamic capability on innovation performance: an empirical analysis
期刊论文
JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, 2017, 卷号: 32, 期号: 7, 页码: 901-912
作者:
Falasca, Mauro[1]
;
Zhang, Jiemei[2]
;
Conchar, Margy[3]
;
Li, Like[4]
收藏
  |  
浏览/下载:3/0
  |  
提交时间:2019/12/23
Customer knowledge management
Dynamic capabilities
Empirical studies
Marketing dynamic capability
Organizational markets
Product innovation performance
Impact of Customer Knowledge Management on Enterprise Innovation Performance
会议论文
International Conference on Service Science, Technology and Engineering (SSTE)
作者:
Wang, Yu-Pei[1]
;
He, Meng-Ying[2]
;
Li, Li-Ke[3]
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  |  
浏览/下载:3/0
  |  
提交时间:2019/12/23
Customer Knowledge Management
Marketing Dynamic Capability
Enterprise's Innovation Performance
Electronic Customer Knowledge Management Systems : a multimodal interaction approach : an empirical investigation into the role of the multimodal interaction metaphors to improve usability of Electronic Customer Knowledge Management Systems (ECKMS) and increase the user\'s trust, knowledge and acceptance
学位论文
: University of Bradford, 2015
作者:
Alotaibi,MutlaqBaderGublan
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  |  
浏览/下载:4/0
  |  
提交时间:2019/12/30
381
Customer
Knowledge
Speech
Avatars
Facial
Expressions
Auditory
Icons
Earcons
Communities
of
customers
Co-production
Information
overload
Trust
Electronic
Customer
Knowledge
Management
Systems
A GESTÃO DO CONHECIMENTO E AS TECNOLOGIAS DE SUPORTE.
期刊论文
Revista Percurso, 2014, 页码: 1-16
作者:
VOLNEITEIXEIRA,ALEX
;
LAURINDO,ALISSONMARCELO
收藏
  |  
浏览/下载:13/0
  |  
提交时间:2019/12/30
KNOWLEDGE
management
research
INFORMATION
&
communication
technologies
research
BUSINESS
intelligence
RESEARCH
ELECTRONIC
records
management
CUSTOMER
relationship
management
How Entrepreneurial Orientation Influences the Enhancement of Customer Knowledge Management Competence: An Explorative Empirical Study
会议论文
2nd International Conference on Science and Social Research (ICSSR), Beijing, PEOPLES R CHINA, 2013
作者:
Li, ZY
;
Wu, B
;
Zhao, YH
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  |  
浏览/下载:0/0
  |  
提交时间:2015/07/21
entrepreneurial firms
entrepreneurial orientation
customer knowledge management competence
correlatio
An Architecture and Application of Cloud-based Customer Knowledge Management Information Systems
期刊论文
2013 INTERNATIONAL SYMPOSIUM ON BIOMETRICS AND SECURITY TECHNOLOGIES (ISBAST), 2013, 页码: 267-272
作者:
Yang,SJ
;
IEEE
;
Lin,J
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浏览/下载:3/0
  |  
提交时间:2020/01/04
Electronic
Commerce
Customer
Knowledge
Management
Information
System
Cloud-based
Software-as-a-Service
Architecture
and
Application
UML
An empirical study of organizational learning's influences on customer knowledge acquirement ability
会议论文
2012 5th International Conference on Business Intelligence and Financial Engineering, BIFE 2012, Lanzhou, Gansu, China, August 18, 2012 - August 21, 2012
作者:
Li, Zhiyuan
;
Wang, Dinghua
;
Ma, Xiao
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  |  
浏览/下载:0/0
  |  
提交时间:2017/01/18
Knowledge acquisition
Error correction
Industry
Knowledge management
Learning systems
Sales
Customer knowledge management
Empirical evidence
Empirical studies
Influence mechanism
Knowledge acquirement
Management strategies
Organizational learning
Organizational memory
Performance based
Significant impacts
How Knowledge Management Process Influences Customer Knowledge Management Performance: An Empirical Study Based on Balanced Score Card of Manager's Opinions
会议论文
5th International Conference on Business Intelligence and Financial Engineering (BIFE), Lanzhou, PEOPLES R CHINA, AUG 18-21, 2012
作者:
Zhao, YH
;
Li, ZY
;
Wang, HZ
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  |  
浏览/下载:0/0
  |  
提交时间:2015/07/21
Knowledge management process
customer knowledge management performance
balanced score card
influence mechanism
Relational Model of and Its Appraisal on Environment Supporting Factors and Customer Knowledge Management Performance
会议论文
5th International Conference on Business Intelligence and Financial Engineering (BIFE), Lanzhou, PEOPLES R CHINA, AUG 18-21, 2012
作者:
Li, ZY
;
Wu, B
;
Li, YP
收藏
  |  
浏览/下载:0/0
  |  
提交时间:2015/07/21
Customer knowledge management performance
organizaional environment
balanced score card
empirical test
Impact of user satisfaction with mandated CRM use on employee service quality
期刊论文
MIS Quarterly: Management Information Systems, 2012, 卷号: 36, 期号: [db:dc_citation_issue]
作者:
Hsieh, J.J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
收藏
  |  
浏览/下载:3/0
  |  
提交时间:2019/12/10
Customer relationship management systems
Embodied service knowledge
Employee service quality
Job dedication
Mandatory use
Task performance
User satisfaction
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