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Waiting time influence on customer repeated behaviour in chat service systems with staffing policy 期刊论文
International Journal of Computer Applications in Technology, 2020, 卷号: 62, 期号: 3, 页码: 216-226
作者:  Liu, Ying;  Yu, Miao;  Zou T(邹涛)
收藏  |  浏览/下载：22/0  |  提交时间：2020/05/16
Servant leadership and proactive customer service performance 期刊论文
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2019, 卷号: 31, 期号: 3, 页码: 1330-1347
作者:  Ye, Yijiao;  Lyu, Yijing;  He, Yanzhen
收藏  |  浏览/下载：12/0  |  提交时间：2019/08/22
Which Channel to Ask My Question?: Personalized Customer Service Request Stream Routing Using Deep Reinforcement Learning 期刊论文
IEEE ACCESS, 2019, 卷号: 7, 页码: 107744-107756
作者:  Liu, Zining;  Long, Chong;  Lu, Xiaolu;  Hu, Zehong;  Zhang, Jie
收藏  |  浏览/下载：18/0  |  提交时间：2019/12/11
Negative workplace gossip: Its impact on customer service performance and moderating roles of trait mindfulness and forgiveness 期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2019, 卷号: 80, 页码: 136-143
作者:  Babalola, Mayowa T.;  Ren, Shuang;  Kobinah, Thomas;  Qu, Yuanmei Elly;  Garba, Omale A.
收藏  |  浏览/下载：5/0  |  提交时间：2019/12/11
Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting 期刊论文
ELECTRONIC COMMERCE RESEARCH, 2019, 卷号: 19, 页码: 477-499
作者:  Zhou, Ronggang;  Wang, Xiaorui;  Shi, Yuhan;  Zhang, Renqian;  Zhang, Leyuan
收藏  |  浏览/下载：7/0  |  提交时间：2019/12/30
Novel Method for Perceiving Key Requirements of Customer Collaboration Low-Carbon Product Design 期刊论文
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, 2018, 卷号: 15
作者:  Liu, Aijun;  Zhu, Qiuyun;  Ji, Xiaohui;  Lu, Hui;  Tsai, Sang-Bing
收藏  |  浏览/下载：3/0  |  提交时间：2019/11/19
A perceived reliability-based customer satisfaction model in self-service technology 期刊论文
Service Industries Journal, 2018, 卷号: 38, 期号: 7-8, 页码: 446-466
作者:  Barua, Zapan*;  Wang Aimin;  Xu Hongyi
收藏  |  浏览/下载：6/0  |  提交时间：2019/12/04
Developing a service value measurement scale in retail banking services Evidence from India 期刊论文
INTERNATIONAL JOURNAL OF BANK MARKETING, 2018, 卷号: 36, 页码: 616-633
作者:  Roy, Sanjit Kumar[1];  Paul, Rik[2];  Quazi, Ali[3];  Nguyen, Bang[4]
收藏  |  浏览/下载：5/0  |  提交时间：2019/04/22
PERCEIVED CONTROL AND PURCHASE INTENTION IN ONLINE SHOPPING: THE MEDIATING ROLE OF SELF-EFFICACY 期刊论文
SOCIAL BEHAVIOR AND PERSONALITY, 2018, 卷号: 46, 期号: 1
作者:  Li, Yahong;  Xu, Zhipeng;  Xu, Fuming
收藏  |  浏览/下载：17/0  |  提交时间：2019/12/05
Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment 期刊论文
QUEUEING SYSTEMS, 2018, 卷号: 89, 期号: 1-2
作者:  Aras, A. Korhan;  Chen, Xinyun;  Liu, Yunan
收藏  |  浏览/下载：4/0  |  提交时间：2019/12/05

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