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CORC

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Employees' reactions to customer mistreatment: The moderating role of human resource management practices 期刊论文
2018, 卷号: 32, 期号: 1, 页码: 49
作者:  Hu, Xiaoxiao[1];  Zhan, Yujie[2];  Garden, Rebecca[1];  Wang, Mo[3,4];  Shi, Junqi[5]
收藏  |  浏览/下载：4/0  |  提交时间：2019/12/26
工作要求和客户不公正对待对客户导向组织公民行为的影响 学位论文
中国科学院心理研究所: 中国科学院大学, 2017
作者:  李欣
收藏  |  浏览/下载：17/0  |  提交时间：2019/03/28
Picture this: A field experiment of the influence of subtle affective stimuli on employee well-being and performance 期刊论文
JOURNAL OF ORGANIZATIONAL BEHAVIOR, 2017
Hu, Xiaoxiao; Zhan, Yujie; Yao, Xiang; Garden, Rebecca
收藏  |  浏览/下载：5/0  |  提交时间：2017/12/03
The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior 会议论文
Barcelona, SPAIN, DEC 20-22, 2017
作者:  Li, X (Li, Xin);  Liu, T (Liu, Tong);  Chen, YW (Chen, Yi-Wen)
收藏  |  浏览/下载：11/0  |  提交时间：2021/01/29
Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment 期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126
作者:  Li, Yan;  Chen, Mengyuan;  Lyu, Yijing;  Qiu, Canhua
收藏  |  浏览/下载：6/0  |  提交时间：2019/08/22
Customer mistreatment behavior and hotel employee organizational citizenship behavior The mediating role of perceived organizational support 期刊论文
2016, 卷号: 7, 期号: 3, 页码: 322
作者:  Wen, Ji[1];  Li, Yina[1];  Hou, Pingping[1]
收藏  |  浏览/下载：2/0  |  提交时间：2019/12/13
Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment 期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126
作者:  Li, Yan;  Chen, Mengyuan;  Lyu, Yijing;  Qiu, Canhua
收藏  |  浏览/下载：4/0  |  提交时间：2019/12/17
DAILY CUSTOMER MISTREATMENT AND EMPLOYEE SABOTAGE AGAINST CUSTOMERS: EXAMINING EMOTION AND RESOURCE PERSPECTIVES 期刊论文
academy of management journal, 2011
Wang, Mo; Liao, Hut; Zhan, Yujie; Shi, Junqi
收藏  |  浏览/下载：5/0  |  提交时间：2015/11/16

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