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Empirical study on relationship between e-service quality and customer retention in pre-purchase stage 会议论文
Fourth Wuhan International Conference on E-Business: The Internet Era & The Global Enterprise, Vols 1 and 2, 4th Wuhan International Conference on E-Business - Global Business Interface, Wuhan, PEOPLES R CHINA, Web of Science
Li, CQ; Zhao, P; Chen, R; Wang, Y
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Empirical study customer retention in pre-purchase stage based on e-service quality model 会议论文
Fifth Wuhan International Conference on E-Business, Vols 1-3 - INTEGRATION AND INNOVATION THROUGH MEASUREMENT AND MANAGEMENT, 5th Wuhan International Conference on E-Business, Wuhan, PEOPLES R CHINA, Web of Science
Li, Chunqing; Zhao, Ping; Wang, Yang; Zhu, Zhian
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