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北京大学 [2]
山东大学 [1]
暨南大学 [1]
浙江工商大学 [1]
上海财经大学 [1]
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期刊论文 [6]
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2018 [1]
2017 [1]
2016 [3]
2011 [1]
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Employees' reactions to customer mistreatment: The moderating role of human resource management practices
期刊论文
2018, 卷号: 32, 期号: 1, 页码: 49
作者:
Hu, Xiaoxiao[1]
;
Zhan, Yujie[2]
;
Garden, Rebecca[1]
;
Wang, Mo[3,4]
;
Shi, Junqi[5]
收藏
  |  
浏览/下载:4/0
  |  
提交时间:2019/12/26
Picture this: A field experiment of the influence of subtle affective stimuli on employee well-being and performance
期刊论文
JOURNAL OF ORGANIZATIONAL BEHAVIOR, 2017
Hu, Xiaoxiao
;
Zhan, Yujie
;
Yao, Xiang
;
Garden, Rebecca
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  |  
浏览/下载:5/0
  |  
提交时间:2017/12/03
subtle affective stimuli
workplace affect
performance
well-being
ORGANIZATIONAL CITIZENSHIP BEHAVIOR
COUNTERPRODUCTIVE WORK BEHAVIOR
EMOTIONAL FACIAL EXPRESSIONS
AFFECTIVE EVENTS THEORY
NEGATIVE AFFECTIVITY
JOB-PERFORMANCE
CUSTOMER MISTREATMENT
AUTOMATIC ACTIVATION
MODERATING ROLES
POSITIVE AFFECT
Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment
期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126
作者:
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
收藏
  |  
浏览/下载:6/0
  |  
提交时间:2019/08/22
Sexual harassment
Proactive customer service performance
Job engagement
Sensitivity to interpersonal mistreatment
Customer mistreatment behavior and hotel employee organizational citizenship behavior The mediating role of perceived organizational support
期刊论文
2016, 卷号: 7, 期号: 3, 页码: 322
作者:
Wen, Ji[1]
;
Li, Yina[1]
;
Hou, Pingping[1]
收藏
  |  
浏览/下载:2/0
  |  
提交时间:2019/12/13
Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment
期刊论文
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2016, 卷号: 54, 页码: 116-126
作者:
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
收藏
  |  
浏览/下载:4/0
  |  
提交时间:2019/12/17
Sexual harassment
Proactive customer service performance
Job
engagement
Sensitivity to interpersonal mistreatment
DAILY CUSTOMER MISTREATMENT AND EMPLOYEE SABOTAGE AGAINST CUSTOMERS: EXAMINING EMOTION AND RESOURCE PERSPECTIVES
期刊论文
academy of management journal, 2011
Wang, Mo
;
Liao, Hut
;
Zhan, Yujie
;
Shi, Junqi
收藏
  |  
浏览/下载:5/0
  |  
提交时间:2015/11/16
COUNTERPRODUCTIVE WORK BEHAVIORS
ORGANIZATIONAL JUSTICE
EXCHANGE RELATIONSHIPS
NEGATIVE AFFECTIVITY
SERVICE ENCOUNTER
DISCRETE EMOTIONS
LIMITED RESOURCE
SOCIAL-EXCHANGE
JOB-PERFORMANCE
MODERATING ROLE
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