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| Empirical study on relationship between e-service quality and customer retention in pre-purchase stage 会议论文 Fourth Wuhan International Conference on E-Business: The Internet Era & The Global Enterprise, Vols 1 and 2, 4th Wuhan International Conference on E-Business - Global Business Interface, Wuhan, PEOPLES R CHINA, Web of Science Li, CQ; Zhao, P; Chen, R; Wang, Y
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| Empirical study customer retention in pre-purchase stage based on e-service quality model 会议论文 Fifth Wuhan International Conference on E-Business, Vols 1-3 - INTEGRATION AND INNOVATION THROUGH MEASUREMENT AND MANAGEMENT, 5th Wuhan International Conference on E-Business, Wuhan, PEOPLES R CHINA, Web of Science Li, Chunqing; Zhao, Ping; Wang, Yang; Zhu, Zhian
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| 旅游者参与带来了什么?——旅游者参与对其满意及忠诚的影响 期刊论文 2010 粟路军; 黄福才
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| 服务公平性对顾客忠诚的影响机制研究 期刊论文 2010 粟路军; 黄福才
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| 服务公平性对旅游者忠诚的作用机理研究——以武夷山观光旅游者为例 期刊论文 2010 粟路军; 黄福才
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| 旅游者形象感知影响因素及其对忠诚影响 期刊论文 2010 粟路军; 黄福才
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