The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System | |
Zou, Xiangying1,2,3; Lv, Chunhui2,3; Zhang, Jingyu2,3 | |
2020-05 | |
会议日期 | 2020.07.19-2020.07.24 |
会议地点 | Copenhagen, Denmark |
关键词 | intelligent decision support system group membership trust anthropomorphism human-robot interaction |
页码 | 13 |
英文摘要 | Past studies have found that the in-group membership of an intelligent agent can improve users’ trust. We explored whether such an effect depends on system reliability levels and anthropomorphic appearance. We manipulated reliability levels (95%, 70%, 45%) and anthropomorphic appearance (human-like vs. computer-like appearance) of an intelligent decision support system in our study. The minimum group paradigm was adopted to manipulate the group membership of the intelligent system (in-group vs out-group). We measured trust by using both subjective rating and compliant behaviors toward the system recommendations. The results showed that the intelligent system with an in-group membership resulted in higher trust as compared to the system with an out-group membership. The magnitude of these effects did not differ across different reliability levels and anthropomorphic appearances. We discussed such findings in light of human-robot interaction theories and potential implications for designing trustworthy decision support system. |
产权排序 | 1 |
会议录 | XX |
内容类型 | 会议论文 |
源URL | [http://ir.psych.ac.cn/handle/311026/31927] |
专题 | 中国科学院心理研究所 |
通讯作者 | Zhang, Jingyu |
作者单位 | 1.Department of Industrial Engineering, Tsinghua University, Beijing,100084, China 2.CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing, China; 3.Department of Psychology, University of China Academy of Sciences, Beijing,100049, China |
推荐引用方式 GB/T 7714 | Zou, Xiangying,Lv, Chunhui,Zhang, Jingyu. The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System[C]. 见:. Copenhagen, Denmark. 2020.07.19-2020.07.24. |
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