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	Improving customer complaint management by automatic email classification using linguistic style features as predictors
	KristofCoussementaandDirkVandenPoel
刊名	Decision Support Systems
	2008
卷号	Vol.44 NO.4页码:870-882
关键词	Customer satisfaction Classification Computational linguistics Electronic mail Indexing Industrial management Singular value decomposition
ISSN号	0167-9236
URL标识	查看原文
公开日期	[db:dc_date_available]
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/6753702
专题	上海电子信息职业技术学院
作者单位	Ghent University, Faculty of Economics and Business Administration, Department of Marketing, 9000 Ghent, Belgium
推荐引用方式 GB/T 7714	KristofCoussementaandDirkVandenPoel. Improving customer complaint management by automatic email classification using linguistic style features as predictors[J]. Decision Support Systems,2008,Vol.44 NO.4:870-882.
APA	KristofCoussementaandDirkVandenPoel.(2008).Improving customer complaint management by automatic email classification using linguistic style features as predictors.Decision Support Systems,Vol.44 NO.4,870-882.
MLA	KristofCoussementaandDirkVandenPoel."Improving customer complaint management by automatic email classification using linguistic style features as predictors".Decision Support Systems Vol.44 NO.4(2008):870-882.

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