| Are satisfied customers always loyal? - A meta-analytic review and assessment of moderators of customer satisfaction-loyalty relationship | |
| Zheng, Qiuying; Yao, Tang; Mu, Lin; Fan, Xiucheng | |
| 2011 | |
| 会议名称 | International Conference on Management and Service Science, MASS 2011 |
| 会议日期 | 2011-08-12 |
| 会议地点 | Wuhan, China |
| 收录类别 | EI |
| URL标识 | 查看原文 |
| 内容类型 | 会议论文 |
| URI标识 | http://www.corc.org.cn/handle/1471x/6583031 |
| 专题 | 北京航空航天大学 |
| 推荐引用方式 GB/T 7714 | Zheng, Qiuying,Yao, Tang,Mu, Lin,et al. Are satisfied customers always loyal? - A meta-analytic review and assessment of moderators of customer satisfaction-loyalty relationship[C]. 见:International Conference on Management and Service Science, MASS 2011. Wuhan, China. 2011-08-12. |
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