Assessing Competitive Advantage Based on Customer Satisfaction and Customer Value | |
Huang, Jinsong; Zhou, Chenyang; Han, Weiwei | |
2013 | |
会议名称 | 2013 10TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT (ICSSSM) |
会议日期 | 2013-01-01 |
关键词 | customer satisfaction customer value competitive advantage structural equation model partial least squares |
页码 | 12-17 |
收录类别 | EI ; CPCI-S |
URL标识 | 查看原文 |
WOS记录号 | WOS:000333959300003 |
内容类型 | 会议论文 |
URI标识 | http://www.corc.org.cn/handle/1471x/6563760 |
专题 | 北京航空航天大学 |
推荐引用方式 GB/T 7714 | Huang, Jinsong,Zhou, Chenyang,Han, Weiwei. Assessing Competitive Advantage Based on Customer Satisfaction and Customer Value[C]. 见:2013 10TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT (ICSSSM). 2013-01-01. |
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