The application of Kano model in service quality evaluation of B2C e-commerce sites | |
Shan, Miyuan; Zhang, Xuechang; Zhou, Xin | |
刊名 | Proceedings 2011 IEEE 2nd International Conference on Software Engineering and Service Science (ICSESS 2011) |
2011 | |
页码 | 671-674 |
URL标识 | 查看原文 |
公开日期 | [db:dc_date_available] |
内容类型 | 期刊论文 |
URI标识 | http://www.corc.org.cn/handle/1471x/6515072 |
专题 | 湖南大学 |
作者单位 | School of Business Administration, Hunan University, Changsha, China |
推荐引用方式 GB/T 7714 | Shan, Miyuan,Zhang, Xuechang,Zhou, Xin. The application of Kano model in service quality evaluation of B2C e-commerce sites[J]. Proceedings 2011 IEEE 2nd International Conference on Software Engineering and Service Science (ICSESS 2011),2011:671-674. |
APA | Shan, Miyuan,Zhang, Xuechang,&Zhou, Xin.(2011).The application of Kano model in service quality evaluation of B2C e-commerce sites.Proceedings 2011 IEEE 2nd International Conference on Software Engineering and Service Science (ICSESS 2011),671-674. |
MLA | Shan, Miyuan,et al."The application of Kano model in service quality evaluation of B2C e-commerce sites".Proceedings 2011 IEEE 2nd International Conference on Software Engineering and Service Science (ICSESS 2011) (2011):671-674. |
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