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	In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts.
	vanLaer,Tom; deRuyter,Ko
刊名	International Journal of Research in Marketing
	2010
关键词	Attitude Cognition Consumer behavior Denial Empathy Imagery Market orientation Marketing strategy Customer relationship management and customer satisfaction Electronic commerce and internet marketing Information processing Intention–behavior link Market analysis and response Organization behavior Public policy Services marketing Transportation Trust repair Empirical generalizations
ISSN号	0167-8116
URL标识	查看原文
公开日期	[db:dc_date_available]
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/6454163
专题	上海电子信息职业技术学院
推荐引用方式 GB/T 7714	vanLaer,Tom,deRuyter,Ko. In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts.[J]. International Journal of Research in Marketing,2010.
APA	vanLaer,Tom,&deRuyter,Ko.(2010).In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts..International Journal of Research in Marketing.
MLA	vanLaer,Tom,et al."In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts.".International Journal of Research in Marketing (2010).

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