Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China | |
Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin | |
刊名 | JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM |
2015 | |
卷号 | Vol.8 No.5页码:1661-1675 |
关键词 | Kano model service quality elements classification fuzzy theory |
ISSN号 | 2013-8423 |
URL标识 | 查看原文 |
公开日期 | [db:dc_date_available] |
内容类型 | 期刊论文 |
URI标识 | http://www.corc.org.cn/handle/1471x/6094346 |
专题 | 湖南大学 |
作者单位 | 1.School of Management and Economics, Jiangsu University of Science and Technology, Zhenjiang, China 2.School of Business, Hunan University, Changsha, China |
推荐引用方式 GB/T 7714 | Meng, Qingliang,Jiang, Xuan,He, Lin,et al. Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China[J]. JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM,2015,Vol.8 No.5:1661-1675. |
APA | Meng, Qingliang,Jiang, Xuan,He, Lin,&Guo, Xinxin.(2015).Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China.JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM,Vol.8 No.5,1661-1675. |
MLA | Meng, Qingliang,et al."Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China".JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM Vol.8 No.5(2015):1661-1675. |
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