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	Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China
	Qingliang Meng; Xuan Jiang; Lin He; Xinxin Guo
刊名	Journal of Industrial Engineering and Management
	2015
卷号	Vol.8 No.5页码:1661-1675
关键词	Kano model service quality elements classification fuzzy theory
ISSN号	2013-8423
URL标识	查看原文
公开日期	[db:dc_date_available]
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/6089764
专题	湖南大学
作者单位	Jiangsu University of Science and Technology and School of Business, Hunan University School of Management & Economics, Jiangsu University of Science and Technology School of Management & Economics, Jiangsu University of Science and Technology School of Management & Economics, Jiangsu University of Science and Technology
推荐引用方式 GB/T 7714	Qingliang Meng,Xuan Jiang,Lin He,et al. Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China[J]. Journal of Industrial Engineering and Management,2015,Vol.8 No.5:1661-1675.
APA	Qingliang Meng,Xuan Jiang,Lin He,&Xinxin Guo.(2015).Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China.Journal of Industrial Engineering and Management,Vol.8 No.5,1661-1675.
MLA	Qingliang Meng,et al."Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China".Journal of Industrial Engineering and Management Vol.8 No.5(2015):1661-1675.

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