Research on the evaluation of e-service quality in libraries

CORC > 文献情报中心 > 中国科学院文献情报中心 > Journal of Data and Information Science > Chinese Journal of Library and Information Science-2010

	Research on the evaluation of e-service quality in libraries
	QI Xianghua ; YANG Jingjing
刊名	chinese journal of library and information science
	2010-10-25
卷号	3 期号:3 页码:84-93
关键词	Evaluation indicator system Electronic service quality Quadrant analysis
ISSN号	1674-3393
通讯作者	qi xianghua (e-mail: yiming@sxu.edu.cn)
英文摘要	based on the research of theories and practices related to quality evaluation ofelectronic services (e-services) from both home and abroad and through multiple rounds ofsurveys and analyses, this article proposed an evaluation indicator system for chinese libraries. a survey was carried out on the e-services of shanxi provincial library by using servqual model. based on the survey data, the article evaluated and analyzed the quality of shanxi provincial library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly.
学科主题	编辑出版
资助信息	this work is supported by the research program of philosophy and social science of shanxi province(grant no. 0705122).
原文出处	http://www.chinalibraries.net
公开日期	2012-09-18
内容类型	期刊论文
源URL	[http://ir.las.ac.cn/handle/12502/5377]
专题	文献情报中心_Journal of Data and Information Science_Chinese Journal of Library and Information Science-2010
推荐引用方式 GB/T 7714	QI Xianghua,YANG Jingjing. Research on the evaluation of e-service quality in libraries[J]. chinese journal of library and information science,2010,3(3):84-93.
APA	QI Xianghua,&YANG Jingjing.(2010).Research on the evaluation of e-service quality in libraries.chinese journal of library and information science,3(3),84-93.
MLA	QI Xianghua,et al."Research on the evaluation of e-service quality in libraries".chinese journal of library and information science 3.3(2010):84-93.