How Do Service Employee's Attitudes Influence Customer Perception of Service Quality? | |
Jiang Yong-zhong; Miao Miao; Chun Wei-de | |
2009 | |
会议日期 | JUN 08-10, 2009 |
会议地点 | Xiamen Univ, Fac Management, Xiamen, PEOPLES R CHINA |
会议录 | 6th International Conference on Service Systems and Service Management
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URL标识 | 查看原文 |
内容类型 | 会议论文 |
URI标识 | http://www.corc.org.cn/handle/1471x/4662181 |
专题 | 成都理工大学 |
作者单位 | 1.[1]Chengdu Univ Technol, Sch Informat Management, Chengdu 610059, Peoples R China 2.[2]Chengdu Univ Technol, Sch Foreign Languages, Chengdu 610059, Peoples R China |
推荐引用方式 GB/T 7714 | Jiang Yong-zhong,Miao Miao,Chun Wei-de. How Do Service Employee's Attitudes Influence Customer Perception of Service Quality?[C]. 见:. Xiamen Univ, Fac Management, Xiamen, PEOPLES R CHINA. JUN 08-10, 2009. |
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