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How Do Service Employee's Attitudes Influence Customer Perception of Service Quality?
Jiang Yong-zhong; Miao Miao; Chun Wei-de
2009
会议日期JUN 08-10, 2009
会议地点Xiamen Univ, Fac Management, Xiamen, PEOPLES R CHINA
会议录6th International Conference on Service Systems and Service Management
URL标识查看原文
内容类型会议论文
URI标识http://www.corc.org.cn/handle/1471x/4662181
专题成都理工大学
作者单位1.[1]Chengdu Univ Technol, Sch Informat Management, Chengdu 610059, Peoples R China
2.[2]Chengdu Univ Technol, Sch Foreign Languages, Chengdu 610059, Peoples R China
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GB/T 7714
Jiang Yong-zhong,Miao Miao,Chun Wei-de. How Do Service Employee's Attitudes Influence Customer Perception of Service Quality?[C]. 见:. Xiamen Univ, Fac Management, Xiamen, PEOPLES R CHINA. JUN 08-10, 2009.
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