| Applying IPA and rough set theory to explore the antecedents of customer satisfaction for hotel service: Comparison between Taiwan and mainland China | |
| Hu, Kai-Chieh; Xu, Fengzeng; Chang, Hong Sheng; Hsieh, Yi-Jen | |
| 刊名 | Journal of Quality
 |
| 2017 | |
| 卷号 | 24期号:3页码:159-190 |
| 关键词 | Hotel service quality IPA Rough set theory Satisfaction SERVQUAL |
| DOI | 10.6220/joq.2017.24(3).01 |
| URL标识 | 查看原文 |
| 公开日期 | [db:dc_date_available] |
| 内容类型 | 期刊论文 |
| URI标识 | http://www.corc.org.cn/handle/1471x/4594396 |
| 专题 | 山东大学 |
| 作者单位 | 1.Department of Business Administration, Soochow University, Taiwan 2.Department of Food and Beverage |
| 推荐引用方式 GB/T 7714 | Hu, Kai-Chieh,Xu, Fengzeng,Chang, Hong Sheng,et al. Applying IPA and rough set theory to explore the antecedents of customer satisfaction for hotel service: Comparison between Taiwan and mainland China[J]. Journal of Quality,2017,24(3):159-190. |
| APA | Hu, Kai-Chieh,Xu, Fengzeng,Chang, Hong Sheng,&Hsieh, Yi-Jen.(2017).Applying IPA and rough set theory to explore the antecedents of customer satisfaction for hotel service: Comparison between Taiwan and mainland China.Journal of Quality,24(3),159-190. |
| MLA | Hu, Kai-Chieh,et al."Applying IPA and rough set theory to explore the antecedents of customer satisfaction for hotel service: Comparison between Taiwan and mainland China".Journal of Quality 24.3(2017):159-190. |
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