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	Service climate and employee service performance: exploring the moderating role of job stress and organizational identification
	Zhang, Ruo Yong; Liu, Xin Mei; Wang, Hai Zhen; Shen, Li
刊名	SERVICE INDUSTRIES JOURNAL
	2011
卷号	31期号:[db:dc_citation_issue]页码:2355-2372
关键词	service performance job stress service climate organizational identification frontline employee
ISSN号	0264-2069
DOI	[db:dc_identifier_doi]
URL标识	查看原文
WOS记录号	[DB:DC_IDENTIFIER_WOSID]
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/4499794
专题	西安交通大学
推荐引用方式 GB/T 7714	Zhang, Ruo Yong,Liu, Xin Mei,Wang, Hai Zhen,et al. Service climate and employee service performance: exploring the moderating role of job stress and organizational identification[J]. SERVICE INDUSTRIES JOURNAL,2011,31([db:dc_citation_issue]):2355-2372.
APA	Zhang, Ruo Yong,Liu, Xin Mei,Wang, Hai Zhen,&Shen, Li.(2011).Service climate and employee service performance: exploring the moderating role of job stress and organizational identification.SERVICE INDUSTRIES JOURNAL,31([db:dc_citation_issue]),2355-2372.
MLA	Zhang, Ruo Yong,et al."Service climate and employee service performance: exploring the moderating role of job stress and organizational identification".SERVICE INDUSTRIES JOURNAL 31.[db:dc_citation_issue](2011):2355-2372.

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