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	How does customer participation in service influence customer satisfaction? The mediating effects of role stressors
	Jiang, Yiran; Xu, Lan; Cui, Nan; Zhang, Hui; Yang, Zhilin
刊名	INTERNATIONAL JOURNAL OF BANK MARKETING
	2019
卷号	37期号:3
关键词	Role conflict Customer participation Customer satisfaction Role ambiguity Customer compliance Customer creativity
ISSN号	0265-2323
DOI	10.1108/IJBM-12-2017-0261
URL标识	查看原文
收录类别	SSCI
语种	英语
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/4264544
专题	武汉大学
推荐引用方式 GB/T 7714	Jiang, Yiran,Xu, Lan,Cui, Nan,et al. How does customer participation in service influence customer satisfaction? The mediating effects of role stressors[J]. INTERNATIONAL JOURNAL OF BANK MARKETING,2019,37(3).
APA	Jiang, Yiran,Xu, Lan,Cui, Nan,Zhang, Hui,&Yang, Zhilin.(2019).How does customer participation in service influence customer satisfaction? The mediating effects of role stressors.INTERNATIONAL JOURNAL OF BANK MARKETING,37(3).
MLA	Jiang, Yiran,et al."How does customer participation in service influence customer satisfaction? The mediating effects of role stressors".INTERNATIONAL JOURNAL OF BANK MARKETING 37.3(2019).

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