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	Does delaying service-failure resolution ever make sense?
	Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan
刊名	JOURNAL OF BUSINESS RESEARCH
	2014
卷号	67期号:2
关键词	Service marketing Service failure Service recovery Delaying resolution Immediate resolution Service separation
ISSN号	0148-2963
DOI	10.1016/j.jbusres.2012.10.009
URL标识	查看原文
收录类别	SSCI
语种	英语
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/4117035
专题	武汉大学
推荐引用方式 GB/T 7714	Zhou, Yuanyuan,Tsang, Alex S. L.,Huang, Minxue,et al. Does delaying service-failure resolution ever make sense?[J]. JOURNAL OF BUSINESS RESEARCH,2014,67(2).
APA	Zhou, Yuanyuan,Tsang, Alex S. L.,Huang, Minxue,&Zhou, Nan.(2014).Does delaying service-failure resolution ever make sense?.JOURNAL OF BUSINESS RESEARCH,67(2).
MLA	Zhou, Yuanyuan,et al."Does delaying service-failure resolution ever make sense?".JOURNAL OF BUSINESS RESEARCH 67.2(2014).

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