Does delaying service-failure resolution ever make sense? | |
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan | |
刊名 | JOURNAL OF BUSINESS RESEARCH
![]() |
2014 | |
卷号 | 67期号:2 |
关键词 | Service marketing Service failure Service recovery Delaying resolution Immediate resolution Service separation |
ISSN号 | 0148-2963 |
DOI | 10.1016/j.jbusres.2012.10.009 |
URL标识 | 查看原文 |
收录类别 | SSCI |
语种 | 英语 |
内容类型 | 期刊论文 |
URI标识 | http://www.corc.org.cn/handle/1471x/4117035 |
专题 | 武汉大学 |
推荐引用方式 GB/T 7714 | Zhou, Yuanyuan,Tsang, Alex S. L.,Huang, Minxue,et al. Does delaying service-failure resolution ever make sense?[J]. JOURNAL OF BUSINESS RESEARCH,2014,67(2). |
APA | Zhou, Yuanyuan,Tsang, Alex S. L.,Huang, Minxue,&Zhou, Nan.(2014).Does delaying service-failure resolution ever make sense?.JOURNAL OF BUSINESS RESEARCH,67(2). |
MLA | Zhou, Yuanyuan,et al."Does delaying service-failure resolution ever make sense?".JOURNAL OF BUSINESS RESEARCH 67.2(2014). |
个性服务 |
查看访问统计 |
相关权益政策 |
暂无数据 |
收藏/分享 |
除非特别说明,本系统中所有内容都受版权保护,并保留所有权利。
修改评论