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	Encounter-based antecedents of e-customer citizenship behaviors
	Anaza, Nwamaka A.; Zhao, Jing
刊名	JOURNAL OF SERVICES MARKETING
	2013
卷号	27期号:2
关键词	Commitment E-customer citizenship behaviour E-retail Loyalty Satisfaction Customer satisfaction Retailing Electronic commerce
ISSN号	0887-6045
DOI	10.1108/08876041311309252
URL标识	查看原文
收录类别	SSCI
语种	英语
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/4115226
专题	武汉大学
推荐引用方式 GB/T 7714	Anaza, Nwamaka A.,Zhao, Jing. Encounter-based antecedents of e-customer citizenship behaviors[J]. JOURNAL OF SERVICES MARKETING,2013,27(2).
APA	Anaza, Nwamaka A.,&Zhao, Jing.(2013).Encounter-based antecedents of e-customer citizenship behaviors.JOURNAL OF SERVICES MARKETING,27(2).
MLA	Anaza, Nwamaka A.,et al."Encounter-based antecedents of e-customer citizenship behaviors".JOURNAL OF SERVICES MARKETING 27.2(2013).

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