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	Group service recovery strategies effectiveness: The moderating effects of group size and relational distance
	Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan
刊名	JOURNAL OF BUSINESS RESEARCH
	2014
卷号	67期号:11
关键词	Social impact theory Service recovery Service failure Social distance
ISSN号	0148-2963
DOI	10.1016/j.jbusres.2014.03.008
URL标识	查看原文
收录类别	SSCI
语种	英语
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/4103617
专题	武汉大学
推荐引用方式 GB/T 7714	Zhou, Yuanyuan,Tsang, Alex S. L.,Huang, Minxue,et al. Group service recovery strategies effectiveness: The moderating effects of group size and relational distance[J]. JOURNAL OF BUSINESS RESEARCH,2014,67(11).
APA	Zhou, Yuanyuan,Tsang, Alex S. L.,Huang, Minxue,&Zhou, Nan.(2014).Group service recovery strategies effectiveness: The moderating effects of group size and relational distance.JOURNAL OF BUSINESS RESEARCH,67(11).
MLA	Zhou, Yuanyuan,et al."Group service recovery strategies effectiveness: The moderating effects of group size and relational distance".JOURNAL OF BUSINESS RESEARCH 67.11(2014).

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