| The implementation of eCRM in e-business environment and the establishment and management of customer's loyalty | |
| Luo, NB; Zhuang, HM | |
| 2004 | |
| 页码 | 428-433 |
| 会议录 | THIRD WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS: GLOBAL BUSINESS INTERFACE
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| URL标识 | 查看原文 |
| 内容类型 | 会议论文 |
| URI标识 | http://www.corc.org.cn/handle/1471x/2912876 |
| 专题 | 福州大学 |
| 推荐引用方式 GB/T 7714 | Luo, NB,Zhuang, HM. The implementation of eCRM in e-business environment and the establishment and management of customer's loyalty[C]. 见:. |
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