| A General Model for Service Quality Delivery Systems with Time Delays | |
| Xiong, Li1; Han, Changling1,2; Li, Xiongyi3; Xue, Shan1; Xu, Jianhua4 | |
| 2018 | |
| 关键词 | service quality delivery system time delay service remedy information service dynamic behavior |
| 页码 | 175-178 |
| 英文摘要 | For service organizations, a good service quality delivery system can effectively improve the operational efficiency and lower the operational costs. The service remedy is a key component for the service quality delivery system, but it is always accompanied with information delays. In this paper, we proposed a general mathematical model of gDeSQD based on four hypotheses of the service quality delivery systems to analyze delays. We first discuss the impacts of delays on service remedies in service delivery systems. We then analyze the dynamic behavior in the service quality and the impacts of different parameters on the service delivery system. Finally, we provide an error estimation on the service quality in the service delivery system and the estimation indicates that our model has a good performance. |
| 会议录出版者 | IEEE |
| 会议录出版地 | 345 E 47TH ST, NEW YORK, NY 10017 USA |
| 语种 | 英语 |
| WOS研究方向 | Computer Science |
| WOS记录号 | WOS:000467073600032 |
| 内容类型 | 会议论文 |
| 源URL | [http://10.2.47.112/handle/2XS4QKH4/3344]  |
| 专题 | 上海财经大学 |
| 作者单位 | 1.Shanghai Univ, Sch Management, Shanghai, Peoples R China; 2.Shanghai Maritime Univ, Informat Off, Shanghai, Peoples R China; 3.Shanghai Univ Finance & Econ, Sch Finance, Shanghai, Peoples R China; 4.Shanghai Maritime Univ, Dept Math, Shanghai, Peoples R China |
| 推荐引用方式 GB/T 7714 | Xiong, Li,Han, Changling,Li, Xiongyi,et al. A General Model for Service Quality Delivery Systems with Time Delays[C]. 见:. |
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