Impact of Online Review Grouping on Consumers' System Usage Behavior: A System Restrictiveness Perspective

doi:10.4018/JGIM.2016100103

CORC > 上海财经大学 > 上海财经大学

	Impact of Online Review Grouping on Consumers' System Usage Behavior: A System Restrictiveness Perspective
	Li, Jia 1; Li, Xinmiao 2; Yen, David C.3; Zhang, Pengzhu 4
刊名	JOURNAL OF GLOBAL INFORMATION MANAGEMENT
	2016-10-01
卷号	24 期号:4 页码:45-66
关键词	Electronic Commerce Interactive Decision Aids Message Grouping Online Review System Restrictiveness System Usage
ISSN号	1062-7375
DOI	10.4018/JGIM.2016100103
英文摘要	Information overload is one of the major challenges for online shoppers. One possible solution to this aforementioned problem is to take advantage of the interactive decision aids (IDAs). Prior studies on IDAs have mainly focused on information overload problems caused by the products (e.g., recommendation agents) and hence, have overlooked the information overload problems related to online reviews. However, online reviews are becoming more popular and turning into a major information source in consumer purchase decisions. To bridge this gap, this study investigates the effect of message grouping, an IDA approach supporting review browsing, onto the consumer's information processing and system usage intention. An experiment with a one-factor, three-level design was conducted to test the proposed research model. It is noted that grouping customer reviews into task-related categories significantly increases users' perceived usefulness, system satisfaction and intention to use the system next time. However, grouping customer reviews into task-distracting categories may significantly decrease users' perceived usefulness, system satisfaction and intention to use the system.
WOS研究方向	Information Science & Library Science
语种	英语
出版者	IGI GLOBAL
WOS记录号	WOS:000391134200003
内容类型	期刊论文
源URL	[http://10.2.47.112/handle/2XS4QKH4/1195]
专题	上海财经大学
通讯作者	Li, Jia
作者单位	1.East China Univ Sci & Technol, Sch Business, Shanghai, Peoples R China; 2.Shanghai Univ Finance & Econ, Sch Informat Management & Engn, Shanghai, Peoples R China; 3.SUNY Coll Oneonta, Sch Business & Econ, Oneonta, NY 13820 USA; 4.Shanghai Jiao Tong Univ, Coll Econ & Management, Shanghai, Peoples R China
推荐引用方式 GB/T 7714	Li, Jia,Li, Xinmiao,Yen, David C.,et al. Impact of Online Review Grouping on Consumers' System Usage Behavior: A System Restrictiveness Perspective[J]. JOURNAL OF GLOBAL INFORMATION MANAGEMENT,2016,24(4):45-66.
APA	Li, Jia,Li, Xinmiao,Yen, David C.,&Zhang, Pengzhu.(2016).Impact of Online Review Grouping on Consumers' System Usage Behavior: A System Restrictiveness Perspective.JOURNAL OF GLOBAL INFORMATION MANAGEMENT,24(4),45-66.
MLA	Li, Jia,et al."Impact of Online Review Grouping on Consumers' System Usage Behavior: A System Restrictiveness Perspective".JOURNAL OF GLOBAL INFORMATION MANAGEMENT 24.4(2016):45-66.