QQ客服 官方微博 反馈留言

	Contract-based interlayer: A two-way approach to integrate call center with J2EE framework
	Wu, C ; Lin, ZQ ; Zhao, XY ; Zhao, C
	2004
关键词	contract-based interlayer call center J2EE CRM
英文摘要	The traditional software architecture of call center is based on C/S framework for the efficiency of communication among various hardware equipments. Thus, it is difficult to integrate call center with other J2EE applications, which are otherwise based on B/S framework. In this paper, we propose the contract-based interlayer, which we introduce into the call center software architecture. This new approach partitions the call center into a front-end and a back-end, and then achieves integration of them by building an infrastructure, which enables them to plug into a common protocol and thus to cooperate with each other. As a result, the front-end related to the hardware can be based on the C/S framework while the back-end related to the business can be based on the B/S framework and therefore be integrated with the company's other systems based on the J2EE framework, for example, the customer relationship management (CRM) system, so as to promote the values of the company's call center.; Computer Science, Theory & Methods; CPCI-S(ISTP); 0
语种	英语
出处	SCI
内容类型	其他
源URL	[http://hdl.handle.net/20.500.11897/315439]
专题	数学科学学院
推荐引用方式 GB/T 7714	Wu, C,Lin, ZQ,Zhao, XY,et al. Contract-based interlayer: A two-way approach to integrate call center with J2EE framework. 2004-01-01.

个性服务

查看访问统计

相关权益政策

暂无数据

收藏/分享

除非特别说明，本系统中所有内容都受版权保护，并保留所有权利。