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	Balancing staffing and switching costs in a service center with flexible servers
	Batta, Rajan; Berman, Oded; Wang, Qian
刊名	European journal of operational research
	2007-03-01
卷号	177期号:2页码:924-938
关键词	Workforce planning Column generation
ISSN号	0377-2217
DOI	10.1016/j.ejor.2006.01.008
通讯作者	Batta, rajan(batta@eng.buffalo.edu)
英文摘要	In this paper, we study the problem of balancing staffing and switching costs in a service center with multiple types of customers and time-dependent service demand. we assume that servers are flexible and can be switched from serving one type of customers to another. the objective is to minimize the total staffing and switching costs subject to service level constraints. column generation heuristics are developed based on a formulation from the perspective of servers. computational experiments show that the heuristics perform well. furthermore, an extension of the model is presented for the situation where there is a penalty if some of the service requests are not covered (satisfied). (c) 2006 elsevier b.v. all rights reserved.
WOS关键词	CROSS-TRAINED WORKERS ; WORKFORCE ; OPERATIONS ; QUEUES ; MODEL
WOS研究方向	Business & Economics ; Operations Research & Management Science
WOS类目	Management ; Operations Research & Management Science
语种	英语
出版者	ELSEVIER SCIENCE BV
WOS记录号	WOS:000242302200018
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/2380255
专题	中国科学院大学
通讯作者	Batta, Rajan
作者单位	1.SUNY Buffalo, Dept Ind & Syst Engn, Buffalo, NY 14260 USA 2.Univ Toronto, Joseph L Rotman Sch Management, Toronto, ON M5S 3E6, Canada 3.Grad Univ, Sch Management, Chinese Acad Sci, Beijing 100080, Peoples R China
推荐引用方式 GB/T 7714	Batta, Rajan,Berman, Oded,Wang, Qian. Balancing staffing and switching costs in a service center with flexible servers[J]. European journal of operational research,2007,177(2):924-938.
APA	Batta, Rajan,Berman, Oded,&Wang, Qian.(2007).Balancing staffing and switching costs in a service center with flexible servers.European journal of operational research,177(2),924-938.
MLA	Batta, Rajan,et al."Balancing staffing and switching costs in a service center with flexible servers".European journal of operational research 177.2(2007):924-938.

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