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An empirical research on customer satisfaction study: a consideration of different levels of performance.
Lee YC; Wang YC; Lu SC; Hsieh YF; Chien CH; Tsai SB; Dong W.
刊名Springerplus
2016
卷号Vol.5 No.1页码:1577
关键词Business management Customer satisfaction Partial least squares Service management Tourism factory industry
ISSN号2193-1801
URL标识查看原文
内容类型期刊论文
URI标识http://www.corc.org.cn/handle/1471x/1865410
专题南开大学
作者单位1.Department of Technology Management, Chung-Hua University, Hsinchu,
2.Taiwan
3.Department of Food and Beverage Management, Lee-Ming Institute of Technology, New Taipei City,
4.College of Business Administration, Dongguan University of Technology, Dongguan,
5.Law School, Nankai University, Tianjin,
6.Department of Psychology, Universidad Santo Tomas de Oriente y Medio Día, Granada, Nicaragua.7School of Economics and Management, Shanghai Institute of Technology, Shanghai,
7.Department of Business Administration, Lee-Ming Institute of Technology, New Taipei City,
8.Taiwan.2Department of Business Administration, Chung-Hua University, Hsinchu,
9.Taiwan.6Zhongshan Institute, University of Electronic Science and Technology of China, Dongguan,
10.Taiwan.3PhD Program of Technology Management, Chung-Hua University, Hsinchu,
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GB/T 7714
Lee YC,Wang YC,Lu SC,et al. An empirical research on customer satisfaction study: a consideration of different levels of performance.[J]. Springerplus,2016,Vol.5 No.1:1577.
APA Lee YC.,Wang YC.,Lu SC.,Hsieh YF.,Chien CH.,...&Dong W..(2016).An empirical research on customer satisfaction study: a consideration of different levels of performance..Springerplus,Vol.5 No.1,1577.
MLA Lee YC,et al."An empirical research on customer satisfaction study: a consideration of different levels of performance.".Springerplus Vol.5 No.1(2016):1577.
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