Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification

	Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification
	Zeng, Y (Zeng, Yan)1,2; Chen, Y (Chen, Yiwen)1
	2014
会议日期	JUN 13-15, 2014
会议地点	Bangkok, THAILAND
关键词	Emotional Intelligence General Self-efficacy Organizational Identification Emotional Labor Strategy
卷号	109
期号	不详
页码	207-210
英文摘要	The present study conducted questionnaire method by taking 240 samples from service industry employees to probe into the relations between EI, GSE, OI and ELS. The result shows that: 1) a significant positive correlation between EI and all dimensions of ELS; 2) significant mediating effect by GSE between EI and surface-acting, deep-acting and automatic-acting of emotional labor; 3) significant mediating effect by OI between EI and deep-acting and automatic-acting of emotional labor. In the last part, the theory and practical significance of the paper will be discussed.
会议录	Advances in Intelligent Systems Research
语种	英语
ISBN号	978-94-6252-012-7
WOS记录号	WOS:000352132500051
内容类型	会议论文
源URL	[http://ir.psych.ac.cn/handle/311026/26303]
专题	心理研究所_社会与工程心理学研究室
作者单位	1.Chinese Acad Sci, Inst Psychol, Key Lab Behav Sci, Beijing 2.Univ Chinese Acad Sci, Beijing, Peoples R China
推荐引用方式 GB/T 7714	Zeng, Y ,Chen, Y . Impact of Emotional Intelligence on Emotional Labor Strategy: the Mediating Effects of General Self-Efficacy and Organizational Identification[C]. 见:. Bangkok, THAILAND. JUN 13-15, 2014.