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	Integrated methodology for determining final importance ratings of customer requirements in house of quality
	Li Yan-lai ; Tang Jia-fu ; Yao Jian-ming ; Xu Jie
	2010-10-12 ; 2010-10-12
关键词	Practical/ customer satisfaction quality control washing machines/ customer requirement satisfaction house-of-quality Lagrange function fundamental importance rating Kano factor concepts washing machines/ E3642C Domestic appliance manufacturing E0120R Customer services E1610 Inspection and quality control E1780 Products and commodities
中文摘要	Based on the competitive evaluation data for the customer requirements, a model to determine the fundamental importance ratings of the customer requirements in house of quality (HoQ) was constructed, and then this model was resolved by using Lagrange function. Based on the comprehensive analysis of the influencing ingredients in the correct factor of the fundamental importance rating, concepts of Kano's factor of customer requirement, total resource of achieving the improvement target of customer requirement's satisfaction and total feasibility of achieving the improvement target of customer requirement's satisfaction were introduced, then the correct factors of the fundamental importance ratings were determined. Based on the combination of the fundamental importance ratings of the customer requirements and their correct factors, the final importance ratings of the customer requirements were determined. A case study of two vats washing machines was provided to illustrate the application of the proposed method.
语种	中文
出版者	Editorial Department of CIMS ; China
内容类型	期刊论文
源URL	[http://hdl.handle.net/123456789/80717]
专题	清华大学
推荐引用方式 GB/T 7714	Li Yan-lai,Tang Jia-fu,Yao Jian-ming,et al. Integrated methodology for determining final importance ratings of customer requirements in house of quality[J],2010, 2010.
APA	Li Yan-lai,Tang Jia-fu,Yao Jian-ming,&Xu Jie.(2010).Integrated methodology for determining final importance ratings of customer requirements in house of quality..
MLA	Li Yan-lai,et al."Integrated methodology for determining final importance ratings of customer requirements in house of quality".(2010).

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