| 沟通的原始失效模型探讨 | |
| 林詹钦 ; 邓晓梅 ; LIN Zhanqin ; DENG Xiaomei | |
| 2010-05-13 ; 2010-05-13 | |
| 关键词 | 沟通 经验 模型 原始失效 communication experience model original failure F284 F224 |
| 其他题名 | Original failure modes for interpersonal communications in business |
| 中文摘要 | 现实生活中大部分沟通问题的根源都在于双方的经验差异。该文建立一个经验区域模型,运用管理学、工程经济学和生物学等学科思维和数学工具来分析沟通失效,并构建这类问题的一个理论分析框架。结果表明,人们在遇到由于经验区域的差异而导致的沟通失败时,可以充分寻找彼此可以认同的经验并积极有效地进行传达;也可以通过外部力量来推动沟通。在西方发达国家大量应用的争端评审委员会(DRB)或争端裁决委员会(DAB)等争议解决程序就是这种理论成功应用于现实的典范。; The origin of most communication problems in corporate settings lies in the different experiences each person faces in real life.The paper describes an experience region model to quantify experiences and uses management,engineering economics,biographical,and mathematical tools to analyze the origin of communication failures.The results provide a theoretical structure for quantitative logical analysis of communication problems.The results show that when people experience communication failures due to differences in their life experiences, they can find common ground to communicate effectively,or bring in a third person to help their communication.Examples from some western countries show how this theory can be successfully applied in a large number of dispute resolution agencies,such as the dispute review board(DRB) or the dispute adjudication board(DAB). |
| 语种 | 中文 ; 中文 |
| 内容类型 | 期刊论文 |
| 源URL | [http://hdl.handle.net/123456789/32133]  |
| 专题 | 清华大学 |
| 推荐引用方式 GB/T 7714 | 林詹钦,邓晓梅,LIN Zhanqin,等. 沟通的原始失效模型探讨[J],2010, 2010. |
| APA | 林詹钦,邓晓梅,LIN Zhanqin,&DENG Xiaomei.(2010).沟通的原始失效模型探讨.. |
| MLA | 林詹钦,et al."沟通的原始失效模型探讨".(2010). |
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