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Original failure modes for interpersonal communications in business
Lin Zhanqin ; Deng Xiaomei
2010-05-11 ; 2010-05-11
关键词Practical/ business communication organisational aspects/ interpersonal communications failure business corporate communication problems quantitative logical analysis dispute resolution agencies dispute review board dispute adjudication board/ E0110 Organisational aspects
中文摘要The origin of most communication problems in corporate settings lies in the different experiences each person faces in real life. The paper describes an experience region model to quantify experiences and uses management, engineering economics, biographical, and mathematical tools to analyze the origin of communication failures. The results provide a theoretical structure for quantitative logical analysis of communication problems. The results show that when people experience communication failures due to differences in their life experiences, they can find common ground to communicate effectively, or bring in a third person to help their communication. Examples from some western countries show how this theory can be successfully applied in a large number of dispute resolution agencies, such as the dispute review board (DRB) or the dispute adjudication board (DAB).
语种中文 ; 中文
出版者Tsinghua University Press ; China
内容类型期刊论文
源URL[http://hdl.handle.net/123456789/27532]  
专题清华大学
推荐引用方式
GB/T 7714
Lin Zhanqin,Deng Xiaomei. Original failure modes for interpersonal communications in business[J],2010, 2010.
APA Lin Zhanqin,&Deng Xiaomei.(2010).Original failure modes for interpersonal communications in business..
MLA Lin Zhanqin,et al."Original failure modes for interpersonal communications in business".(2010).
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